Product Manager – Compass

Job description

What You’ll Do 

The person in this role will work as part of the COMPASS team and will be responsible for a suite of products developed by the team, with the goals of gathering user requirements, providing support, and training users of these products.

Responsibilities:
The primary and typical duties of this position are:

Product Management and Strategic Vision

• Translate the long-term vision of the team and the organization into clear directions and actionable product roadmaps for internal products.
• Define, maintain, and communicate short- and medium-term product roadmaps, ensuring alignment with organizational priorities, team capacity, and the needs of internal users.
•  Take responsibility for the products under your purview, including their relevance, consistency, quality, and adoption.
• Prioritize initiatives and features based on business value, user impact, and operational constraints.
• Collaborate closely with engineering to make the necessary trade-offs between scope, quality, timelines, and delivered value.

Governance and Product Quality

• Be responsible for the product structure (backlogs, epics, deliverables, planning cycles).
• Define and enforce product practices and standards to ensure the consistency and quality of deliverables.
• Ensure the clarity and quality of analyses, user requirements, and definitions.
• Determine and maintain product quality standards, and ensure compliance with them throughout the product lifecycle.
• Oversee the creation and updating of product documentation and reference materials.

Collaboration and Contribution to the Product Team

• Work closely with Product Specialists, Business Analysts, Team Leads, and engineering teams.
• Actively contribute to the smooth functioning of the product team by providing support, expertise, and alignment.
• Participate in the continuous improvement of work processes and the maturation of product practices.
• Serve as the product point of contact for the relevant teams.
• Understanding of Internal Users and Stakeholders
• Develop and maintain strong relationships with internal users and key stakeholders, with a constant focus on satisfaction and usability.
• Maintain a thorough understanding of internal users’ usage patterns, needs, and challenges.
• Proactively monitor product usage, pain points, and support needs.
• Participate in organizing and facilitating retrospectives and post-mortems to identify opportunities for improvement.

Communication, Adoption, and Training

• Define and implement an internal communication and adoption strategy for the products under your responsibility.
• Ensure clear product positioning to facilitate understanding and adoption.
• Develop and maintain training materials and conduct training sessions as needed.
• Contribute to product advocacy among internal teams.

Other Responsibilities

• Perform any other related tasks pertaining to product management and performance.

Qualifications

What You Bring to the Team 

Education:

• A college degree in a relevant field.
• Training, excellent knowledge, or certification in project management or approaches to process optimization and continuous improvement is a plus.

Relevant Experience:

• 5 years of experience in a relevant field.

Skills:

• Demonstrate excellent customer service skills
• Possess strong interpersonal and communication skills
• Be able to speak effectively in front of an audience
• Analytical mindset
• Proficiency in problem-solving
• Creativity and a spirit of innovation
• Organizational and planning skills
• Leadership skills
• Persuasiveness
• Ability to collaborate and provide guidance
• Ability to motivate others
• Ability to manage multiple projects simultaneously

Knowledge:

• Proficiency in English is required for effective communication with our global colleagues and partners who do not speak French. 
• Knowledge of the video game industry is a plus
• Knowledge of SCRUM/AGILE is a plus
• Knowledge of video game production is a plus
• Knowledge of software-as-a-service is a plus