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IT Support Analyst

Full-time - REF20592G

Job description

The Information Technology Department is looking for an IT Support Analyst to provide functional and basic technical support for the company’s corporate Accounting and Financial business teams in worldwide locations.

As an IT Support Analyst, you will help create and support the best possible tools/solutions for all of Ubisoft's finance collaborators around the world. You will also proactively monitor, provide technical support and resolve urgent issues with the applications all while collaboratinge with the project and development teams.

 

Responsibilities

  • Receive client inquiries, research with the client to fully diagnose the issue then develop creative solutions;
  • Perform functional and basic technical analysis on the assigned support tickets and handle the communication with the users;
  • Provide consultative guidance to customers towards the resolution to their service issue;
  • Logically diagnose and resolve basic to intermediate issues or determine resources required to resolve;
  • Collaborate closely with Developers to identify the best solutions for bug corrections;
  • Create working procedures, build-up knowledge database and functional documentation;
  • Provide trainings for application users, offering a global vision of an integrated system;
  • Perform regular system monitoring and data clean-up activities;
  • Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions;
  • Be aware of and comply with all corporate policies.

Qualifications

  • Experience in IT department;
  • Experience in IT customer support, preferably around ERP systems and SaaS solutions;
  • Experience in Financial business teams;
  • Knowledge of SQL/ Oracle databases;
  • Autonomy with excellent time-management and prioritization skills as well as the capacity to take initiative and find creative solutions to problems while adapting to a constantly evolving environment;
  • Bilingual French and English is required both orally and written.

Additional informations

Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.

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